Refund Policy

Returns
Items must be returned within 10 working days after delivery to be eligible for return. 
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Sale:
Items bought on sale are not eligible for a refund, however we can offer an exchange. Sale items must be sent back to us within 10 working days of delivery to be eligible for exchange.

Non-Returnable Items:
Items on Sample Sale / Promotion / One-off limited edition design pieces
Vintage Items 
Pierced Jewellery
Underwear, Swimwear, Socks and Tights. 
(This may not apply if there is a fault with your item.)

To be eligible for a return, the item must be unworn, unwashed merchandise, in the same condition you received it, with the original barcodes attached. Items that do not meet this criteria, the time limit, or are non-returnable, will be denied.
We can not offer refunds for problems relating to wash care, as naturally there is no proof that garments have been washed according to care instructions. We also do not offer refunds relating to natural shrinkage of garments during washing. 

How to Return
Please complete the enclosed returns form, and send with your item to THE WHITEPEPPER, Unit 8 The Marshgate Business Centre, E15 2NH.
If you are unable to locate your returns form, please enclose your order number and name inside the returns package. 
Once your return is received and inspected, we will send you an email to inform you that we have received your returned item, and notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.

Late or missing refunds 
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at help@thewhitepepper.com.

Exchanges 
We can only exchange items of the same price. If you need to exchange for a different item, you will need to pay the difference. Please send us an email by filling contact form here and send your item to: THE WHITEPEPPER, Unit 8, The Marshgate Business Centre, UK, E15 2NH.
 
Shipping
To return your product, you should mail your product to: 
THE WHITEPEPPER, Unit 8, The Marshgate Business Centre, UK, E15 2NH
You will be responsible for paying your own shipping costs for returning your item, unless in the unlikely event of a faulty item. Depending on where you live, the time it may take for your exchanged product to reach you may vary. We strongly recommend that you send your return parcel via a trackable delivery service such as Recorded or Signed For Delivery, as all responsibility for the safe delivery of returned items lies with the customer. 
If you have any further questions related to your return please contact us by email at help@thewhiteppepper.com